A workplace introduction
An introduction to INC
An initial view of how INC could help transform PMI's Hub into an adaptable, multi-functional workplace—while protecting the people and business operating around it.
Begin with the project ↘
Built around your programme.
Backed by a global group.
01
Understanding comes before suitability
Our experience delivering PMI's 18,000 sq ft Dubai workplace gives us useful context around how your people meet, collaborate, work and connect.
It is a valuable starting point—but not a substitute for understanding this Hub, its users and its operational constraints.
Everyday → event
Understanding capacity, frequency and the speed of changeover will define whether flexibility feels effortless or becomes another operational task.
The people experience
The strongest shared spaces work for different personalities, working patterns and access needs—while giving people a genuine reason to spend time together.
Business continuity
The delivery strategy must be shaped around the occupied office from the outset, not treated as a constraint to solve later.
Protecting the programme
A compressed programme depends on clarity: what needs deciding, who owns the decision and when each choice begins to affect the outcome.
Circular ambition
A reuse-first review can protect value, reduce waste and shorten procurement—but only where condition, performance and the future experience remain strong.
A Hub that can make PMI's culture tangible
Not as graphics on a wall—but through a space that enables belonging, open dialogue, collaboration and the confidence to contribute.
02
Team experience that travels
Four relevant examples bring together INC delivery, London team experience and direct knowledge of how PMI uses its workplace—including live-environment refurbishment and fast, carefully coordinated programmes.
INC experience · London
A relationship that began with one project and grew through trust, transparency and shared expectations. Explore how the working-environment sketches evolved into a connected two-floor workplace.
View case study ↗Team experience · London
Relevant team experience in shaping a multi-floor workplace around choice, social connection, integrated technology and the thoughtful reuse of existing elements.
View case study ↗INC experience · Dubai
Direct experience delivering a varied, people-centred workplace for PMI—useful context for the Hub, while recognising that London will have its own needs.
View case study ↗Team experience · London
An in-situ refurbishment that added a new 6,000 sq ft floor in six weeks—connecting people and spaces while protecting the live operation below.
View case study ↗Projects identified as team experience are included transparently for the relevance of the people proposed for PMI; INC experience is identified separately.
03
INC in London
Owner-led locally, with a clear purpose: to support our global clients on local projects—however big or small.
We deliberately undertake fewer, better-aligned projects so PMI receives genuine senior attention, continuity and a team that remains fully engaged from the first conversation through to delivery.
Our designers bring different personalities, sector knowledge, cultural perspectives and lived experience to the table. We assemble the right combination for the challenge—not simply the next available team.
Personable enough to create honest conversations. Commercially curious enough to seek better value. Detailed enough to protect the programme. Outcome-focused enough to keep every discipline moving in the same direction.
We want every project to make a profound, positive difference to the organisation and the people who experience it. That means planning carefully, communicating openly and pursuing the outcome—not simply the next invoice.
Local leadership draws on the strongest relevant resource wherever it sits—without creating distance between PMI and the people responsible for delivery.
04
More options. Better decisions.
AI does not make design decisions for PMI. It allows more credible possibilities to be tested earlier, making trade-offs visible before they become cost or delay.
AI explores possibilities.
Experience filters them.
People make the decisions.
See it applied
Alongside faster option testing, AI-supported visual content can show how a design comes together—helping a wider stakeholder group understand the direction and respond with greater confidence.
View the Galderma example ↗05
Reuse before replace
PMI's circularity priorities make this more than a generic sustainability statement. The Hub can provide a practical opportunity to preserve resources, reduce waste and make investment work harder.
Understand the condition and future usefulness of furniture, AV, lighting, services, joinery and finishes before design decisions harden.
Reconfigure, repair, reupholster or relocate assets where doing so protects performance, experience and useful life.
Introduce new elements where safety, accessibility, durability or operational performance make replacement the better long-term decision.
Agree a simple baseline for retained assets, avoided waste and embodied-carbon benefit—turning intent into a result PMI can evidence.
The ambition and reporting method would be agreed with PMI; this is an opportunity to explore, not a presumed project requirement. Aligned with PMI's public circularity priorities ↗
06
Speed without disruption
The strongest route to year-end must be tested against the building, approvals, procurement requirements and the realities of working around PMI's people.
The next step
This introduction is not intended to pre-empt the brief. It is intended to show why INC could be a strong fit for the Hub—and why the conversation is worth continuing.
Alex Chapman · achapman@inc-solutions.com · 07552 235 285